Terms and Conditions

All of Our Products made by us are subject to the following Terms and Conditions and we comply with Australian Consumer Law.

INGREDIENTS

All cakes, fillings and icing may contain, or come into contact with soy, wheat, dairy, nuts, sesame or other allergens.

It is the responsibility of the Consumer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the consumer to inform their guests of all allergy information and accordingly the Supplier is not to be held liable for any allergic reaction resulting from consumption of bakery products.

All products will have a use by date attached, the consumer is solely responsible if product is consumed after the use by date.

QUOTES

All Quotes are valid for 7 days from the date of issue.

ORDERS

We prefer at least fourteen (14) days' notice for all orders, as we are continually booked in advance. We will however endeavour, where availability permits accept short notice cakes.

Any products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.

DEPOSITS

A non-refundable deposit of 50% is required at time of order to secure your booking.

Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished product, the deposit WILL NOT be refunded. The customer can choose to pay the remainder and take the product/s or leave them at no extra cost.

UNFORSEEN CIRCUMSTANCES

Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered product, the deposit will be refunded withing seven (7) days of notification to the Customer.

FINAL BALANCE PAYMENTS AND PICK UPS

The balance is due on or before pickup date, and before the product leaves the premises.

If paying by cash, correct change is appreciated as we may not have the exact change on the premises.

If paying by bank transfer, the money needs to hit the account BEFORE the product leaves the premises.

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises the Customer is responsible the ensure that products gets to its destination safely and is stored as per out instructions to achieve best results for taste and quality.

DELIVERY

We offer delivery for certain destinations. Delivery is charged at our discretion.

Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the product as per out instructions. If anything is to happen to the product after this exchange, we are not liable for any damages.

A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, we are not able to contact the customer, the product will be transported back with our premises, and it will be the customers responsibility to collect the product.

PUBLICATION

We reserve the right to use any image of a product made by us for publication at a later date.

DAMAGE

If a third party will be collecting the cake on the customers behalf, a release form is to be signed by that person, stating the cake is received in good condition at the time of pickup/delivery.

PICKUP

The Customer is liable for any damage, accident or mishap that may occur once the cake is released from the care and custody of the Supplier's. The Supplier is not liable for any damage that may occur thereafter.

POSTPONEMENT

If, for any reason the event is required to be postponed please contact me immediately. The new date proposed will be subject to availability.

ORDER CHANGES

If you wish to make any changes to your order this needs to be done strictly 96 hours before date of delivery/pickup. Any changes may incur a charge depending on the change.

CANCELLATIONS/REFUNDS

If cancellation of the order is required, and you have paid your full balance, the refund policy is as below. (Deposit remains nonrefundable, this only permits to order that have been paid in full)

You may cancel a cake order at any time provided the cancellation is made by the person who placed the order, or another person authorised to act on their behalf, and is communicated to us in writing. As this incurs administrative costs, lost business and impacts on our commitment to our other customers, we will apply cancellation charges as follows:

Days Before delivery/pickup date Cancellation Charge

(percentage of total price)

14 days or more 10%

7-13 days 50%

6 days or less 100%

For Wedding Orders:

Days before event Cancellation Charge

(Percentage of total cost)

60 days or more 10%

30-59 days 50%

14-29 days 75%

13 days or less 100%

Refunds will be paid within 30 days of cancellation.

All terms and conditions MUST be accepted before orders are placed.